Website Privacy Policy

Depending on how you interact with us, we may collect:

• Your first name and last name
• Phone number and email address
• Property address, suburb and postcode
• Details about your backflow device, property or enquiry
• Photos or documents you choose to provide for a job enquiry
• Website usage information, such as pages visited and device type

We use personal information to:

• Respond to contact, quote and job enquiries
• Arrange testing, installation, repairs and maintenance
• Provide certificates, reports and service recommendations
• Submit required compliance information to the relevant water authority where applicable
• Keep service records and follow up on testing or repair requirements
• Improve our website, services and customer communications

Information entered into our contact and job-enquiry forms is used to respond to your request. The job-enquiry form can also let you select photos or PDF documents. Those files are not uploaded automatically by the website. Your email application opens with the enquiry details, and you choose whether to attach the selected files before sending.

Our website may use cookies or similar technologies to remember preferences, understand how visitors use the site and improve its performance. You can control cookies through your browser settings. Blocking some cookies may affect how parts of the website work. We use website usage information in aggregated form where possible.

We do not sell or lease your personal information. We may share relevant information with trusted service providers who help us operate the business, with a water authority when a compliance report must be submitted, or where disclosure is required or permitted by law. We only share information that is reasonably necessary for the relevant purpose.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. We retain information only for as long as it is needed for the purpose it was collected, to maintain appropriate service records, or to meet legal and business obligations.

You can ask us what personal information we hold about you and request that inaccurate information be corrected. To make a request, contact us using the details below. We may need to confirm your identity before responding.

Our website may link to external websites, including water authorities and other resources. We are not responsible for the privacy practices or content of websites outside the Aussie BACKFLOW website. Review the privacy policy of any external site before providing information.